Service Disruption Resolved: Login Issues Affecting Montel Platforms

Incident summary

Today, AWS experienced an incident affecting its CloudFront service. This impacted the authentication infrastructure used by Montel to provide secure access to our platforms.

As a result, users were unable to log in to a number of Montel services.

The issue has now been resolved and access has been restored across all affected services. No action is required from users.

10:05 CEST - Login issues were first detected, affecting access to a number of Montel services.
11:52 CEST - Services recovered and users were able to regain access.
Resolved - All affected services have now been restored and are operating normally.

Affected services

EQ UI
Montel Markets
Montel News
FlexInsights
Data Fabricator
Montel PPA
SysPower UI
EnAppSys UI and API

Not affected services

Montel Online
EQ API
SysPower API

We apologise for the disruption and thank users for their patience and understanding while the issue was being resolved.

If you are still experiencing issues please contact support@montel.energy